COVID-19 Response

COVID 19 - Policy Directive

Update as of Lockdown June/July 2021. We are open for essential repairs, interlock services and roadworthy certification ONLY. Our staff are practicing higher then normal cleaning. Our staff also under go surveillance Covid19 test (at least one per week). And do not attend work without there test being completed or if they have any symptoms.

Due to this, We do require bookings. No customers are allowed into the Building. Repair times are increased due to higher disinfection/cleaning requirements. Absolutely no walk in enquires

Thank you for your support and remember to keep safe. 

As per NSW Health, World Health Organization and the Centre for
Disease Control employees are required to adhere to the following:

• Perform routine hand hygiene through use of soap and water (20 seconds washing) or alcohol based hand rub (at least 60% alcohol). 

• Practice routine cough/sneeze hygiene – cover mouth with elbow or tissue and perform hand hygiene immediately after.

• Limit touching face, eyes, ears and mouth with hands.

• Practice social distancing – no hand shaking/physical contact, maintain at least a 3 foot distance from work colleagues, avoid areas with social congregation. 

• Practice routine cleaning of personal area with disinfectant- focus on highly touched areas such as handles, keyboards, phones, etc… (60% alcohol or disinfectant spray/wipes)
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• If employees demonstrate any of the following signs and symptoms they are to not come to work and self-isolate at home (follow guidance by Department of Health):
 Fever, acute respiratory symptoms (cough, shortness of breath).
 Have had contact with person with confirmed COVID19 diagnosis.
 Recent overseas travel.

• Employees who arrive at work with signs and symptoms of viral illness (fever, acute respiratory symptoms) will be asked to leave the work place and self-isolate at home.

• Employees must not return to work until the symptoms have resolved without using cold/flu medications that can mask symptoms or have been tested and cleared.

• Contact the NSW Department of Health – 1800 022 222 or your GP for more guidance.

Homebush Autoelectrical asks employees to be socially responsible and adhere to the NSW Department of Health’s current public health orders regarding mass gatherings and adhere to social distancing guidelines. Homebush Autoelectrical will work to support employees and maintain safe work environments by:

 Limiting face to face client and supplier contact – plan for phone/electronic based communications when possible, communicate outside of work shop in open air environments with 2-3 meters distance, leave goods at door to minimize interaction, use routine hand hygiene practices

 Increasing environmental cleaning and use of disinfectants (60% alcohol or disinfectant spray) with a focus on regularly touched surfaces (door handles, bathroom surfaces, computers, desks etc…)

 Providing support staff that are required to self-isolate or require sick leave. 

 Updating employees on health advice and changing workplace practices. 

Information for Homebush Mechanical and Auto Electrical  Customers

In order to protect our customers and employees while providing efficient and safe service Homebush Autoelectrical will adhere to the following guidelines and asks its customers to do so as well:

• Customers who are unwell, symptomatic or have had contact with a person with a confirmed case of COVID 19 are asked to not come to the business (as per guidelines of NSW Health).
• Limiting close face to face client contact by encouraging customers to call ahead to discuss jobs, most communication will take place outside of the workshop while maintaining distance, invoicing/payments to be done via email or electronically when possible
• Customers are asked to follow Health NSW guidelines regarding hand hygiene, cough/sneeze etiquette
• Employees will arrange for safe drop off/pick up of client cars and keys to minimize contact, customers encouraged to disinfect regularly touched car surfaces if possible prior to drop off
• Homebush Autoelectrical employees will thoroughly disinfect touched surfaces of car prior to returning to customer
• Homebush Autoelectrical employees will be practicing regular hand hygiene and cleaning regularly touched areas of the work shop 


Resources for Information on COVID 19 and updated policies/procedures and recommendations:

https://www.health.nsw.gov.au/Infectious/diseases/Pages/covid-19-events.aspx

https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/cdc-in-action.html

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen

Guardian Interlock Participant Information

Are the Service Centre’s safe?

We have intensified our usual emphasis on health and hygienic practices. These include:

· Washing hands thoroughly before and after every customer interaction.

· Thoroughly cleaning surfaces in high traffic areas several times each day

· Requiring team members to stay home if they show virus symptoms

· New mouthpieces provided to all participants

· Asking customers to remove their own mouthpieces and using unused mouthpieces for servicing and calibration.

 

 

What can I do to ensure my interlock is clean?

Even in normal circumstances, there is much you can do to ensure that your device is hygienic and safe to use:

If someone has to use your vehicle you should supply them with a new mouthpiece which they should remove after use. You then can replace the mouthpiece with either your own or with a new one supplied by your service centre. Your Service Centre will supply you with a couple of new mouthpieces at each service however, don’t be alarmed if you run short, used mouthpieces can be sterilised by pouring boiling water over them and thoroughly dried before placing back in the head.
We don’t recommend sanitiser products because they contain alcohol which the device may register. You can clean the device with a mildly damp cloth (not too damp as it is an electronic device and can be damaged by water), Make sure the device is dry before taking a test, we suggest waiting 15 minutes to ensure that all the surfaces are dry and clear of any contaminates.
 

 

What do I do if I cannot attend a service?

If you are confirmed to have COVID19 or are in quarantine please contact Guardian on 1300 881 005 so that we can record the reason for your non-attendance and advise relevant parties of your service cancellation. You will also need to contact the Road Traffic Authority in your State to seek their advice regarding your program, Guardian cannot amend your program based on your circumstances, so you will need to discuss the issue with the Regulator, failure to do so may result in your program being extended.
If you are concerned about attending a service because of COVID19 you will need to contact the Road Traffic Authority in your State to seek their advice.
If you are in quarantine and unable to attend your service we can organise to take payment over the phone and provide a code free of charge for you to return for service when your quarantine is lifted and you are able to return to your service centre. You will only need to provide a copy of your doctors certificate
If there is a case where your service centre is not open due to quarantine issues you can pre-pay your fees (up to 13 days at a time) and receive a free code to extend your lockout date. 
If you are having genuine financial difficulties due to closure of your workplace you should contact the Road Traffic Authority in your State to gain their advice on seeking assistance..
 

 

What should I do at a service?

Whilst our service centres have been given World Health Organisation (WHO) guidelines regarding sanitizing the customer areas of their workshops to limit the spread of the virus, there are steps that you can take to protect you and the service centre staff:

We would request your cooperation to follow the “social distancing” guidelines of 1.5 metres where possible. 
Please remove the mouthpiece from the device once you are at the service centre which can be placed in your pocket and reused once the service is complete.
Practice good hygiene at the service centre by covering your coughs and sneezes with your elbow or a tissue which should be disposed of properly.
 

Both your safety and successful completion of the program is important to us and following these guidelines will help to contain the spread of the virus whilst also meeting your programs requirements.
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